Quote & Booking

Start Date
Start Date

End Date
End Date

Optional Extras

Reduce excess from £1000 to £500
Drop-off at a different destination
Additional Drivers
European insurance & breakdown cover

Frequently Asked Questions

• Logistics

Can we supply vehicles to a specific location?

Yes, we can supply the entire UK mainland at a time and a place (excluding any islands of the UK mainland) i.e. we can have a vehicle ready for your arrival at a UK airport.

Do we supply one-way rentals?

Yes, we offer one-way rentals to and from any UK mainland location, that does exclude islands of UK mainland and European locations.

Can our vehicles travel into Europe?

Yes, we permit our vehicles to travel into all EU listed countries.

Do we charge for mileage?

No, we do not limit or charge for 'extra mileage' – unlimited mileage is included.


• Insurance

Is insurance included?

Yes, fully comprehensive insurance is included and insures the vehicle and all persons travelling in the rental vehicle. It does not cover goods in transit.

How much is the insurance excess?

We provide fully comprehensive insurance for people carriers with up to 9 seats with a £800 excess as standard, our CDW (Collision Damage Waiver) starts at just £9 per day and reduces the excess to £400 – an industry best.

For 10 seater or more people carriers and minibuses fully comprehensive insurance is provided with a £1000 excess and the optional CDW reduces this excess to £500.
* Please read our terms and conditions for the specific CDW rates of the vehicle that you wish to hire before booking.

Are there any exceptions?

Yes, excessive wear of tyres, damage to windows, fuel contamination (diesel in petrol engine / petrol in diesel engine) and overhead height damage are not covered and for these items you are liable.
Note you are liable for 'mailcious damage' this covers all damage that can be considered on purpose or without due care and attention.


• Driving License

What are the criteria to drive 15/17 seat minibus?

You must be minimum age of 25 years of age and you must have a class D1 on your driving licence.


• How to...

How do I reserve my required vehicle?

All reservations need to be booked here through our secure website, it's really easy to use and will create a record and receipt. You can contact us during office hours 08.00 to 20.00 Monday to Friday and 08:00 to 12:00 (midday) on Saturdays should there be anything we can help you with.

How do I know that my requested booking is available?

When you place your rental reservation, you will receive an email booking acknowledgment and then a further email confirmation will be sent to confirm your reservation.

How much deposit do I have to leave?

Unlike others we don't charge a desposit! We pre-authorise the availability of £250 on the card you book with. This means it doesn't leave your account but will be earmarked for availability should it need to be redeemed.

Where can I find the vehicle collection address?

The full branch address will be supplied on your rental voucher, which we will send to you once we have received your booking. Please note that whilst we endeavour to provide the vehicle at the branch you have selected, on some occasions if your preferred branch does not have availability, we will book the vehicle at another local branch within a 5 mile radius.

Can I leave my car at the rental office?

Some branches to do have secure parking facilities. Once you have received your booking voucher, you will have direct contact details of the rental branch and can contact them to confirm parking facilities.

How do I alter my vehicle booking?

give one of our friendly staff a call during office hours and we can adjust your booking details. If your request is outside of office hours email us bookings@imperialvehiclehire.co.uk and we will endeavour to respond just a soon as we can.


• Emergencies

What shall I do?

If you break down - look for the instructions on your rental agreement papers or on back of tax disc holder in the window, and call the roadside assistance service provided. (We have different ones on different vehicles, they're all good and will look after you.)

If the vehicle has been damaged - call us immediately on 01727 847756

If the vehicle has been stolen - call the Police on 112
(European emergency number)

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